Help Center

Find answers to common questions and get the support you need

Need More Help?

Can't find what you're looking for? Our support team is here to help you.

Getting Started

How do I create an account?

Click on 'Get Started' or 'Sign Up' button on our homepage. You can sign up using your email address or Google account. After registration, you'll receive a confirmation email.

Is there a free trial available?

Yes! We offer a free trial that allows you to explore our platform and take a few practice tests. Sign up to get started.

What exams does LDCE PREP cover?

We cover UPSC Civil Services, State PSC, SSC, Banking, and other major competitive examinations. Our test series and practice materials are designed for various government job examinations.

Using the Platform

What is the difference between Practice Mode and Test Mode?

Practice Mode allows you to practice without time constraints with instant feedback on your answers. Test Mode simulates actual exam conditions with time limits and results shown only after completion.

Can I retake a test?

Yes, in Practice Mode you can retake tests unlimited times. However, in Test Mode, you can attempt each test once to maintain the integrity of the assessment.

How do I view my performance analytics?

After completing a test, you'll see detailed performance analytics including subject-wise scores, accuracy, time taken, and improvement trends. You can also access your overall performance dashboard from your account.

What happens if I lose internet connection during a test?

Your progress is automatically saved. When you reconnect, you can resume from where you left off. However, the timer continues running in Test Mode.

Payment & Subscription

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and digital wallets. All transactions are secure and encrypted.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.

Do you offer refunds?

We offer a 7-day money-back guarantee if you're not satisfied with our services. Contact our support team for assistance with refunds.

Technical Support

The website is not loading properly. What should I do?

Try clearing your browser cache and cookies, or try using a different browser. Make sure you're using the latest version of Chrome, Firefox, Safari, or Edge. If the problem persists, contact our support team.

I'm having trouble logging in. How can I reset my password?

Click on 'Forgot Password' on the login page and enter your registered email address. You'll receive a password reset link via email.

Can I use LDCE PREP on my mobile device?

Yes! Our platform is fully responsive and works seamlessly on smartphones and tablets. You can practice and take tests on any device with internet connectivity.

Content & Updates

How often are new tests added?

We regularly add new tests and practice questions. Our content team updates the question bank weekly to ensure you have access to the latest and most relevant practice material.

Are the questions updated according to latest exam patterns?

Yes, we continuously monitor exam patterns and update our questions accordingly. Our content team ensures that all tests reflect the current examination trends and difficulty levels.

Do you provide solutions and explanations?

Absolutely! Every question comes with detailed explanations and solutions. In Practice Mode, you get instant feedback, while in Test Mode, you can review solutions after submission.